At Doris Michaels Cosmetics, we are committed to providing a seamless shopping experience. This page outlines our Delivery & Returns Policy, including shipping, returns, and refund procedures. By using our website, you agree to the terms and conditions stated below.

1. Use of Our Website

By accessing and making purchases on this website, you accept our Terms & Conditions in full.

2. Product Pricing & Ownership

2.1 Pricing Information

• All product prices on our website include VAT (where applicable) and are exclusive of delivery charges.
• Your total cost will be the product price plus delivery charges as per Section 5.1.

2.2 Price Accuracy & Corrections

• We strive to maintain accurate pricing, but if an error occurs, we may cancel your order or contact you to adjust the payment.
• Orders may be corrected or canceled before shipment.

2.3 Price Adjustments

• We reserve the right to alter prices without notice.

2.4 Product Ownership

• Ownership of purchased products remains with us until full payment is processed and your order is shipped.

3. Product Accuracy & Liability

3.1 Product Descriptions

• We make every effort to ensure product descriptions, colors, and details are accurate. However, occasional discrepancies may occur.

3.2 Color Variations

• The actual color of our cosmetics may vary slightly from what is displayed on your screen due to screen resolution differences.

4. Payment Policy

4.1 Secure Payment

• You confirm that the payment details provided are accurate, and that the credit/debit card used belongs to you.
• Sufficient funds must be available to complete the transaction.

4.2 Order Refusal Rights

• Doris Michaels Cosmetics reserves the right to decline any order at our discretion.

5. Shipping & Customs

5.1 Shipping Timelines

• Orders are usually shipped within 48 hours during business days.
• In case of delays, your order may take up to 7 days to be dispatched.

5.2 Out-of-Stock Items

• If a product is unavailable at the time of purchase, we may ship within 28 days or offer you a full refund.

5.3 Shipping Disruptions

• We are not responsible for shipping delays due to industrial strikes or external factors beyond our control.
• In such cases, we will provide an alternative delivery option or a full refund.

5.4 International Orders & Customs Duties

• Customers outside the UK are responsible for any customs duties and tariffs.
• Customs authorities may inspect and delay shipments.

5.5 Delivery Restrictions

• We do not ship to P.O. Box addresses—a valid physical address is required.
• Express shipping options (Next Day & 2nd Day Air) are available at an additional charge.

5.6 Lost Shipments

• We are not liable for items lost during transit.
• If a package is lost, we will file a claim with postal insurance. But unfortunately compensation is not guaranteed.

6. Returns & Refunds

6.1 Right to Cancel

• Under the Consumer Protection (Distance Selling) Regulations 2000, you can cancel an order within 7 working days of receiving your products.
• Cancellations must be in writing (email or letter). Phone cancellations are not accepted.

6.2 Return Conditions

• Used products cannot be returned unless defective.
• Opened sealed products are only returnable if faulty.
• Returns for hygiene reasons are not allowed unless the product is defective.

6.3 Return Process

1. If your product is defective, state the reason in your return request.
2. Repackage the item with original accessories and brochures. We will not issue refund on incomplete returns.
3. If original packaging is damaged, ensure the product is securely packed for return.

6.4 Return Shipping Costs

• Customers must cover return postage costs.
• We recommend using registered post to track the return.

6.5 Lost or Stolen Returns

• We do not issue refunds for returns lost or stolen during transit.
• If your return is lost, you should file a compensation claim with the shipping provider.

6.6 Refund Processing

• We process refunds within 14 days of receiving the returned product.
• We issue refunds via the original payment method.

6.7 Return Address

DORIS MICHAELS COSMETICS LIMITED
P.O. Box 1325
Maidstone, Kent ME14 9RD
United Kingdom

7. Customer Complaints

We aim to respond to all customer complaints within five working days.

8. Faulty Products

• If you receive a faulty product, return it in accordance with our Returns Policy (Section 6).

9. Force Majeure

• We are not liable for delays or failures due to uncontrollable events, including:
  • Natural disasters
  • War or civil disorder
  • Industrial strikes

10. Intellectual Property

10.1 Website Content

• All content on this website, including text, images, and graphics, belongs to Doris Michaels Cosmetics unless stated otherwise.

10.2 Unauthorized Use

• You cannot copy, modify, or use content without permission.
• You cannot deep link to specific pages, except for approved affiliate partners.

11. Website Usage & Restrictions

11.1 Copying & Editing

• You cannot copy or edit our website design, layout, and text without permission.

11.2 Framing & Linking

• Our website must not be framed within another site.
• Third parties may not deep link to our site without approval.

12. Legal Compliance

12.1 Terms Enforcement

• Each section of these Terms & Conditions stands independently. If one section is regard as invalid, others remain enforceable.

12.2 No Waiver Clause

• Our failure to enforce any part of these Terms & Conditions does not waive our rights.

12.3 Entire Agreement

• This Delivery & Returns Policy forms the entire agreement between you and Doris Michaels Cosmetics.
• We reserve the right to modify these terms without notice.

12.4 Governing Law

• These Terms & Conditions are according to English Law and fall under the exclusive jurisdiction of English courts.

Need Assistance?

For further inquiries about shipping, returns, or refunds, please contact our customer support team. We are here to ensure a smooth shopping experience at Doris Michaels Cosmetics.